Testimonials

 

Feb. 6, 2017

Dear Nick,

Johnathan has been a great help to me in choosing the best mobile solution to me for the past two months during my job transition.

It has been a long and confusing process to switch my business phone plan to my personal plan from my previous employer, then a new plan with my new employer. During this process, Johnathan has been very patient, flexible and innovative in finding best solutions for me. He went to extra miles in advising me to get a second hand smart phone and to explain my situation to my former employer in gaining same understanding. He have also advised me how to get most from my phone plan and use and manage data wisely.

I am impressed with this outstanding service and 

I want to bring this to your attention. I am sure I am not the only one who feels this way.

Please pass my heartfelt thanks to Johnathan and my gratefulness to advantage wireless Lower Sackville.

Sincerely,

Jackie G.
 

Jan 27, 2017

Hi Carl,

I'm just writing to say that Jody Maloney has been wonderful to work with the last few days. I pestered the crap out of her all week with a thousand questions about my Intact corporate plan and she has been nothing but patient and pleasant. Very enjoyable person to communicate with. Keep her as long as you can! 

Have a great weekend,

Gino C.

 

Jan 21, 2017

Your employee, Darius Parsons, was very helpful to me today.  I had a problem with my Samsung Galaxy 3 cell phone and since I am a Telus customer, I dropped by hoping that someone could provide assistance. 

Darius was very helpful in fixing the problem, as well as explaining to me how he fixed it.  I was pleased with his expert assistance and am happy to give him a great recommendation as a very good efficient employee. 

Thanks,

Carolyn D.

Jan 2, 2017

Hi Carl,

I came into your Burnside store last week.
I upgraded to a Google Pixel XL.
The guy who helped me was Leo.
He gave me incredible service and value.
It was an awesome experience.
I’ve been telling everyone, and I mean everyone, about the experience at Advantage Wireless.
I have never had a retail experience as good as that one.

Thanks to you and your team :)

Happy New Year
Paul D.

Dec 2, 2016

Dear Mr Doucette,


Today my husband and I went to your Brownlow location to discuss and potentially switch our cell phone service from Rogers to Telus. We were served by Ashley Lawrence who did an amazing job! She helped us find the best plan for our needs, select phones with the correct amount of storage, set our phones up and put on the cases we had selected. The entire time she helped us she was pleasant and entertaining, despite the fact the computer and credit card system kept on crashing. She was extremely professional despite the hectic Boxing Day environment. We have rarely received such good customer service in any industry and never in the cellphone industry, which gave us great confidence in our switch to Telus. 
All the best,
 Ann M. & Dr Adam A.

Aug 25, 2016

Angelena K.

Hi Scott

I would like to thank you for taking time out of your busy schedule to pass along this note about your experience with Angelena and our Park Lane location. 
Comments like this truly are what make a difference in our fast paced day. I will make sure she is duly recognised for efforts today!
Thank you very much and I hope you have a great day

Oct 26, 2016

Sean K.

Hi Carl,

Just a short note.

I took Pam into your 720 Sackville drive store this Saturday past. She has been using here old Blackberry for years and was really apprehensive about “giving it up”. 

We dealt with a gentleman by the name of Jonathan, he was simply amazing. I could write a book about all the things he did that was really impressive, however, the one overall impression was he really cares about the customer…

As a friend, if you know this already perfect if you’re busy and need people that care about your business as much as you do this is one of those guys…

My Best

Dec 1, 2016

Alice H

Hi Carl,

I just wanted to pass along a quick note regarding your team at Telus in Burnside.

I purchased my first iPhone and had a session with Brandon.  Brandon was very helpful, informative, and knowledgeable; very good at his job and dealing with people.

Also, Jody who has been our account rep for a while now is awesome.  It is so nice to have her to call on and help us out here at Pharmasave.

Thank you,

Nov 17, 2016

Karen B

Hi Brandon

As you probably know already I cancelled the appointment tomorrow for my mum to switch phones. She is just going to stay with the new flip phone for now.

I want to thank you for helping her with the new phone. She was very excited about the texting when she got home (how much easier it would be). She said you were very patient and helpful with her.   Definitely a 10+ rating. Feel free to pass this on to your superiors.

Cheers

Oct 16, 2016

Robert H.

Good day Nathan,

The Blackberry ID password change did not solve the problem, however, I popped in by the store today and as you predicted the magic happened.

My data setting was turned off, feel a bit silly about that ... but it all works great now.

Once again, thank you!

Cheers,

Nov 6, 2016

Jessica R.

Hello,

My name is Jessica, I most recently switched to Kudo from
Rogers. I wanted to take a moment to tell you about an awesome
positive customer service experience I had. I was fortunate to be
helped by Alex and Kevin at your Spring Garden location!

I have a long-standing negative experience with Rogers and I was
hoping to make an easy transition away from them. However, like always
(unfortunately) nothing is simple with them. I had consulted with Alex
earlier in the week and picked a plan with Kudo that worked best for
me. He advised me I would have to get my phone unlocked by Rogers. I
called and got it unlocked. I went to Kudo and the SIM card wasn't
working. So they advised me that my phone must not be unlocked so to
call Rogers again. I proceeded to finalise the "unlocking" process
with restoring my iPhone on my computer (which I wasn't told was
necessary the first time). The number had already been ported so I
didn't have a working phone. For 2 days I was without a phone because
Rogers kept insisting they unlocked it. I proceeded to go back to Kudo
thinking it was maybe the SIM card as I had called and they assured me
it was unlocked. When I entered Kudo/Telus they walked me through
doing it all again and the SIM still wouldn't work. One of your
associates even tried her personal SIM card and it was clear this
phone wasn't unlocked. At this point, I was very frustrated with Rogers
and felt like I was being held hostage by their terrible customer
service. The associates at your store allowed
me to use the phone (because mine wasn't working) to call Rogers
technical support. I finally got a service representative that
listened and they ended up realising they unlocked the wrong phone!
Your customer service representatives were so patient and allowed me
to use their phone for 40 minutes while Rogers finally unlocked my
actual phone. Sure enough, I put in my Kudo SIM card in and my phone
worked!

Your customer service representatives (Kevin, Alex and the other girl
that was there on the second night) were so great! They listened and
helped me navigate through various strategies to try and how to
communicate with Rogers. They were patient, supportive and
understanding! They are clearly very good at their job and should be
told! It made me feel even more sure about my decision to switch!

I have told everyone about how great of a plan I now have and how
helpful your associates were. I hope you get a chance to tell them how
great they were.

Thank you all so much!

Dec 6, 2016

Robyn B.

Thank you, Oliver. It is a pleasure to have “met” you. It’s good to know that TELUS, as well as being a valued supporter, also has our account well taken care of. 

All the best,

Dec 13, 2016

Glenda S. 

Hi Nathan,

I wanted to write to let you know how impressed I was with the service received at your store on Spring Garden. I spoke with both Alex and Kevin and was impressed with both their knowledge, their trustworthiness and their willingness to help.  I've been to a few of your competitors' stores in the past and found that I wanted to work with your guys and, as a result, ended up signing two contracts over the weekend. 
The guys worked well together.  I talked to Kevin on Friday and was hoping to catch him on Saturday after I did some research on the phones. He wasn't in when we came in but Alex picked up where he left off and knew about my conversation with Kevin. Alex was very thorough and made sure to set our expectations - from trade-in tax calculations to billing. He also met me on his way home to drop off my old phone that I mistakenly left behind... in the cold!
Please pass along our sincere thanks to your team. They did a great job and I look forward to my service with Telus and will definitely send people your way when looking for a new phone. 
Cheers,

August 1, 2016

Toon N.

Hey Carl,

Thanks so much for helping my German friend out. She is really happy having a phone connection now and you made it happen!

I also want to tell you that I admire your dedication to your business, to which each customer, small or large, clearly matters and deserves and will get the attention they can only hope for. I know this is what builds great companies, but it is quite rare to see the owner taking up any role, any moment. Chapeau!
 

July 24, 2016

Mark H.

I have been in business 35 years in the metro area....I have been a Telus customer for 14 years....After seeing my bill increase numerous times, I decided to go with another carrier...at the last minute I gave a call to your Burnside branch and had a conversation with Ashley Lawrence. After a number of conversations with Ashley, myself and my girlfriend {She has her own business..25 years} have both signed with Telus for another two years and could not be happier....she was the only reason we stayed.  She is so personable/professional/knowledgeable and sweet she certainly represents your company well. I've dealt with a number of Telus locations and yours is by far the best ....great job its been a pleasure and we will certainly be spreading the word to everyone we know. Thanks
 

July 15, 2016

Eileen P.

I have always had an excellent experience whenever I have asked your staff at the Dartmouth Burnside office for help. Andrew Brackley has been particularly helpful to me as I navigate my way through Android phones and laptops.
I have had several sessions of training with Brandon Faulkner and he is always very knowledgeable and helpful. He is also patient in dealing with my questions and persistent in making sure I understand what I am trying to learn.
Jade has always been very helpful whenever Andrew or Brandon are not around.
 
Best wishes
 

July 14, 2016

Kaitlyn & Jonathan C.

Good afternoon,
Earlier today my husband and I went to the Telus location in Lower Sackville to upgrade my husband's cell phone. Our customer service representative's name was Nick Mermigas, and we are beyond pleased with the service he was able to provide.
My husband had been neglecting to upgrade his phone as he had bad experiences with Telus in the past. He was considering leaving Telus and moving his business elsewhere but we thought we would go into a location and talk to a representative about his upgrade options.
Nick was nothing but positive, friendly, knowledgeable, and he was able to provide us with the confidence we needed to make the proper decision - and he even saved us money in the process.
I write this with the hope that Nick will be rewarded in some way for the exceptional customer service he provided, as he went above and beyond any other customer service representative I have come across in the past.
Please let me know if you have any questions or if there is any additional information I should provide.

Thank you and have a great day

 

June 23, 2016

Thomas G - Metro Gutter

I wanted to share a great customer experience I had at your office. 

 We, at Metro Gutter, had a long delay (dead sound) on our phone answer service - trying everything to figure it out to no avail. I met with Brandon Faulkner yesterday. He listened attentively and with great enthusiasm, found a solution. He then went above and beyond by helping me set up some specific background music I wanted in place while our calls were being connected. Overall, Bren and I are very happy with the end result.

I've also had a few issues with my personal phone wherein Ashley Lawrence took charge. She not only resolved my concerns but also came up with an alternative to save me money on a new plan with a new phone. Prior to my arrival, I was quite frustrated and the last thing on my mind was to renew a contract with your company. Ashley now has me thinking about it.

I'm not sure how often people take the time to share positive feedback, but I think it is very important. I haven't cc'd Ashley or Brandon on this note, but I hope you will forward my comments. I think you are quite fortunate to have them in your employ!

 

June 3, 2016

Chris B.  
 
I have been dealing with Brandon for a few years now… and I just wanted to say that he is a key reason I continue to utilise Telus for our small business.
 
He is one of the few techies that can help people like me understand some of the benefits that lie within these devices.
 
just wanted to let you know how much we appreciate his help.

 

June 1, 2016

Shoukri A.

I would like to thank Alex for his good attitude and customer service when I visited your branch yesterday to buy a new cellphone. 

He is a good salesman and represents work ethics.
Thanks a lot 
 
 

May 26, 2016

Susan D. - Aware NS

Just wanted to say ‘Thank you’ to Oliver Cresswell for his top notch customer service. I appreciated his professional and thorough approach in handling the business proposal for our Mobility Phone plan . I especially appreciated his time and his thorough approach yesterday, as we transitioned from our current carrier to Telus. He made the whole process very easy! 

Thanks again

  

May 26, 2016

Meghan G.

I have been a client with Telus for over 10 years. I recently lost my phone and based on the payout was ready to shop providers and see what my options were. After dealing with one of you agents Jenny Parker I decided I would continue with Telus. It was her great personality and understanding that made all of the difference. She was empathetic to my situation and I really felt she went above and beyond to not only accommodate me but to retain my business.

I feel these days people will be more than happy to take the time and complain but not enough people are recognised for a job well done. I understand you are a busy man but I really wanted to take the time and let you know that Jenny is certainly an asset to not only Telus but your location.

 

April 26, 2016

Ann P.

Recently I purchased a phone from Advantage Wireless. I am always amazed at just how incredibly good the service is! I have dealt with them both on a personal and a corporate level and they have never let me down...ever! Recently I upgraded my phone. I had some issues with it so I returned it for service. After a few attempts at fixing the problem, it was determined that it needed to be replaced. No problem! Andrew Brackley was patient, thorough, knowledgeable and just plain amazing to deal with. I am also in the service industry so I really appreciate good service. At Advantage Wireless I appreciate and always receive OVER THE TOP SERVICE! Thanks for all of your help Andrew! You rock!

 

March 4, 2016

Mallory B.

I just want to share the experience I had with Kaitlyn Walsh. I had come into the store (around 5:40 p.m., knowing you guys close at 6:00 p.m. but hoping it might be a quick solution). The touch on my iPhone completely stopped working. She quickly realised it was most likely because my screen was making a clicking noise when pressing on it and may be coming detached. Once she figured that out, she asked for my Apple ID to send off the request for repair. After being insistent on the same apple ID, and her trying over and over again for at least 25 minutes, I told her another Apple ID which ended up working. Knowing it was past 6 and that she's already been working way past closing, I insisted I could go to the Halifax Shopping Center and see if Apple could do something but she was doing anything she could to avoid me having to drive all the way over to Halifax & potentially using one of my damages with Apple Care. 

She ended up staying with me until 7:00 p.m. that night (an hour past closing time) & never showed frustration or any sign of rushing, she sincerely wanted to fix the problem and ensure I was happy. She even apologized for it taking so long when I knew it was my fault as I was giving her the wrong log in information, and therefore, she couldn't send it off to repair. I've worked in retail sales and there was nothing I hated more than people who show up last minute, and I can admit that in her shoes, I probably would've sent the customer over to the Apple Store for a quick way to get them out.
 
I think she should definitely be recognized for going above and beyond when she didn't need to at all, she was just that focused on helping me and couldn't have been more patient. She gave me a loaner phone for the remainder of the night & my phone was fixed the next day! I couldn't be happier or more pleased with my experience and thought I should share.
 
Thanks so much

 

Feb 3, 2015

Ken B.

I wanted to let you know about the service I received from one of your staff over the weekend. Our hockey team had purchased a device from the Telus store, earlier in the week, that was not working as it should have (likely our own fault). We were quite stressed because if we couldn’t get it working we would have been in a whole lot of hot water. The service I received from Telus employee Nick Mermigas was fabulous. He was extremely calm and patient and was able to turn a very stressful situation into a positive one.  Many people might have taken a different approach (defensive) in dealing with the situation but Nick was understanding and helpful and was not looking to point fingers. His primary focus was making the situation right for the customer. This type of service is what I consider to be the most valuable when choosing a business to deal with.

Thank-you