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BUSINESS SOLUTIONS FAQWill I have my own personal rep to assist me? A single point of contact?
- Yes, if required, you’ll have a dedicated Advantage Wireless representative.
Will my representative be local?
- Yes, because Advantage Wireless will travel to anywhere in Canada plus convenient on-line purchasing.
Can I set up programs for all my staff for purchasing on-line?
- Yes, we can create a plan and provide an Employee Purchase promotion that your employees can access on-line.
Can someone tell me which devices/data services are right for by business?
- Yes, an experienced Advantage Wireless representative
What do I do if my phone/data device breaks?
- Call or visit a service centre location.
Where will my phone(s) work?
- Nationally across Canada, no roaming. Plus 120 countries worldwide.
How do I pay my TELUS bill?
- You may pay by credit card at at TELUS location, on-line, pre-authorized payment, cheque (via mail), or by phone with your credit card.
Will I pay roaming charges?
- Our coverage is nationwide and all of our rate plans offer NO ROAMING nationwide! Please note, clients on “Talk Halifax” pay $0.20/min while on non TELUS carrier.
What is the Hardware Exchange policy?
- Your hardware may be exchanged within 15 days of purchase.
Is there a warranty on by phone or device?
- Yes. New phones have one year parts & labour on manufacterer defects. Self inflicted damage is not covered by warranty.
What time does Evenings & weekends start?
- 9:00 pm OR extended evenings & weekens may be added to your plan for a 6:00 or 5:00 pm start time.
Can I Switch to Advantage and Keep your Cell Phone Number?
- Yes you can… learn more details by visiting our Wireless Number Portability section.
What is SPARK?
- SPARK are bundled packages you may add to your plan that will enable you to do more with your TELUS phone. SPARK includes entertainment, information, and messaging; Email, text, picture and video messages; and Mobile music subscriptions, mobile radio & Navigator from your handset.
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